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Banking GM Financial to build customer service center in San Antonio

GM Financial to build customer service center in San Antonio

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Robert Francis
Robert Francis
Robert is a Fort Worth native and longtime editor of the Fort Worth Business Press. He is a former president of the local Society of Professional Journalists and was a freelancer for a variety of newspapers, weeklies and magazines, including American Way, BrandWeek and InformatonWeek. A graduate of TCU, Robert has held a variety of writing and editing positions at publications such as the Grand Prairie Daily News and InfoWorld. He is also a musician and playwright.

Fort Worth-based General Motors Financial Company Inc. plans to build a 100,000-square-foot customer service center in San Antonio, housing about 700 employees, about half new hires.

The San Antonio location was selected based on several factors, including a strong workforce, an ideal time zone that can service customers across the U.S., and, incentives offered by the city, county and state, including a $2.5 million state incentive from the Texas Enterprise Fund, according to a GM Financial news release.

GM Financial requested a tax abatement from the city of San Antonio of about $339,594 for the project. The total project capital investment is about $24.5 million.

“As GM Financial continues to grow to support General Motors, we have a strategic focus on providing best-in-class service to our customers and dealers. This additional facility will help us do that by expanding our workforce and service capacity in a strong and vibrant employment market,” said CEO Dan Berce. “We are excited to add another servicing center in the state that is home to GM Financial’s corporate headquarters and other operational facilities.”

The 100,000 square foot facility is planned for construction on 13.8 acres of land off of Raymond E. Stotzer Freeway at the intersection of Westover Link and North Ellison Drive. The site will operate under the AmeriCredit name, the name of the company before GM purchased it in 2010 to act as its captive market financing arm. The company still uses the AmeriCredit name when doing business with non-GM dealers.

Construction is scheduled to begin in early 2016 and the company plans to begin occupying the building in the first quarter of 2017.

GM Financial, which employs approximately 6,700 in the U.S. and Canada, also has financial servicing centers in Arlington; Chandler, Arizona; Huntersville, North Carolina; and, Peterborough, Ontario, Canada. The Company also has 18 credit centers across the U.S. and Canada, including one in San Antonio.

According to a staff report to the San Antonio City Council, GM Financial considered locations in Nashville, Kansas City, Houston, Austin, and the Dallas-Fort Worth area.

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