Tuesday, May 11, 2021
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America’s favorite credit cards

Blake Ellis

NEW YORK (CNNMoney) — A new survey of credit card customers puts American Express at the top of the pile once again.

For the seventh year in a row, American Express ranks highest in satisfaction among 14,000 customers polled by J.D. Power.

The survey, released Thursday, asks customers to evaluate their interactions with their credit card issuer, the rewards, benefits, billing and payment options and problem resolution.

American Express earned a score of 816 out of 1,000, with customers saying they are especially happy with its rewards programs and benefits, as well as its billing and payment services.

Check out the full list to find out where your issuer ranks:

1. American Express

2. Discover

3. Chase

4. Barclaycard

5. U.S. Bank

6. Wells Fargo

7. Capital One

8. Bank of America

9. GE Capital Retail Bank

10. Citi

11. HSBC

While many customers say they remain confused about their credit card terms and benefits, the study found that customer satisfaction improved across the board this year, and fewer customers reported getting hit with interest rate hikes.

“The fact that the economy is improving and consumers generally feel better about their personal financial situations is certainly helping to improve satisfaction with credit card issuers,” said Jim Miller, senior director of banking services at J.D. Power.

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Robert Francis
Robert is a Fort Worth native and longtime editor of the Fort Worth Business Press. He is a former president of the local Society of Professional Journalists and was a freelancer for a variety of newspapers, weeklies and magazines, including American Way, BrandWeek and InformatonWeek. A graduate of TCU, Robert has held a variety of writing and editing positions at publications such as the Grand Prairie Daily News and InfoWorld. He is also a musician and playwright.

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