82.9 F
Fort Worth
Friday, September 25, 2020
- Advertisements -
Event News 1-800-Flowers botches Valentine's Day - and apology, too

1-800-Flowers botches Valentine’s Day – and apology, too

Other News

Exxon’s oil slick

Exxon Mobil is slashing its capital spending budget for 2020 by 30% due to weak demand caused by the COVID-19 pandemic and a market...

Folk music’s Mark Twain: 7 Essential tracks from John Prine,

NEW YORK (AP) — Some people, the songs just come out of them. For nearly half a century, they tumbled out of John Prine...

Tarrant County records another COVID-19 death

Tarrant County Public Health (TCPH) on Wednesday, April 8 reported that a resident of Euless has died as the result of the COVID-19 virus....

Tradition stymied: A year unlike any since WWII for Augusta

The Masters is so intertwined with Augusta, they added an extra day to spring break.You see, the first full week of April isn't just...
Robert Francis
Robert Francis
Robert is a Fort Worth native and longtime editor of the Fort Worth Business Press. He is a former president of the local Society of Professional Journalists and was a freelancer for a variety of newspapers, weeklies and magazines, including American Way, BrandWeek and InformatonWeek. A graduate of TCU, Robert has held a variety of writing and editing positions at publications such as the Grand Prairie Daily News and InfoWorld. He is also a musician and playwright.


Gregory Wallace

NEW YORK (CNNMoney) — Two days after Valentine’s Day, 1-800-Flowers was still apologizing to customers whose flowers and candy never showed up.

1-800-Flowers sent nearly 400 individual apologies on Twitter, plus more on Facebook, but customers weren’t satisfied.

Some frustrated customers said the company’s phone lines were jammed. They also sent emails and filled out an online form, and received only automated replies.

Their frustrated and upset online posts told stories of wilted and broken flower arrangements, or those that never arrived at all.

“It’s been a very frustrating experience,” said Vy Nguyen of South Carolina. She helped her dad order flowers to be delivered to her mom’s workplace, but they didn’t show up. “We tried to do something nice for my Mom and she ended up with no flowers on Valentine’s Day and she was very upset as she should be.”

Nguyen said she called 1-800-Flowers multiple times, but the automated phone system hung up on her. She sent several emails and finally got a response after she sent a publicly-visible message on Twitter.

She was given a different phone number to call and eventually a customer representative revealed her order had been canceled and a refund was on the way. For the trouble, Nguyen said the representative offered a free “apology arrangement” — then withdrew that offer. Now, Nguyen is waiting for her original order to be refunded as plus a voucher for $20 off a future order. She said she doesn’t plan to use the voucher because she’s taking her business elsewhere.

Other customers told CNNMoney that 1-800-Flowers also promised them a refund and a discount voucher.

The company’s spokesman did not return a call requesting comment on Sunday. But it posted a message to customers on Facebook: “Our customer service center is open 24×7 and our caring team is working hard to resolve every concern, and won’t stop until we do. … Due to the weather issues we experienced, wait times are longer than we would like.”

1-800-Flowers is headquartered on Long Island, New York and many impacted customers appeared to live along the East coast, hit hard by a snow and ice storm for Valentine’s Day.

The company hasn’t yet answered every customer call.

After the flowers Mike Wilson ordered for his significant other never arrived in Toronto, he spent at least three hours on Friday and Saturday waiting on the phone for a 1-800-Flowers representative. His only reply from the company was an automated email acknowledging the complaint he filed on its website.

“The person that I was shipping these to is a very understanding person. I’m probably more disappointed than she is,” he said. But the delivery issue was only half of it. “I think I’m actually more discouraged by the poor handling after the fact.”

His delivery still hasn’t arrived. He received a receipt but no tracking number.

Sara Naeseth’s order didn’t make it to a truck either. The chocolates she ordered three weeks ago for her boyfriend, Daniel, were listed for days as sitting in an Illinois distribution center.

Of the customers who spoke to CNNMoney, Naeseth may be most fortunate: besides the refund and voucher, 1-800-Flowers is shipping the chocolate tower she originally ordered.

Her order is now scheduled to arrive Friday — just one week late — but 1-800-Flowers has already moved on. The latest offer plastered on its website is a sales pitch: “Stuck in the Valentine’s doghouse? Get out with flowers and gifts that wow!”

- Advertisements -
- Advertisements -

Latest News

Local companies on the Fortune 500 list (and our own list)

It’s time for the Fortune 500 ranking and Dallas-Fort Worth has about 24 companies on the list. Two companies, it should be...

Forty Under Forty postponed, rescheduled for June

The Fort Worth Business Press’ 2020 Forty Under Forty event set for May 12 has been postponed and rescheduled for next month....

The Open: Meet Bob Tallman, Longtime announcer of the Fort Worth Rodeo

Bob TallmanLongtime announcer of the Fort Worth Rodeo“The new Dickies Arena is this: It’s bigger; of course, it’s better. But what they’ve done is...

Final weekend of Fort Worth Stock Show & Rodeo

PRORODEO Tournament - Wednesday through Saturday, Feb. 5 - 8It's "sudden death" for rodeo athletes in tonight's Wild Card round of the FWSSR PRORODEO...

Ground admission to be free for Stock Show on Saturday

Ground admission to the ongoing Fort Worth Stock Show & Rodeo is free this Saturday.The Fort Worth Stock Show & Rodeo said the gesture...