Baylor Regional Medical Center at Plano has been named as one of three organizations this year o receive the 2013 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for performance excellence through innovation, improvement and visionary leadership.
All of this year’s winners are from the health care and education sectors. The other two winners are: • Pewaukee School District, Pewaukee, Wis. (education) • Sutter Davis Hospital, Davis, Calif. (health care)
“I am happy to congratulate the 2013 Baldrige Award recipients, three organizations that are leading innovative practices, dynamic management, sound financial performance, outstanding employee and customer satisfaction, and a solid commitment to excellence and proven results,” said Commerce Secretary Penny Pritzker. “The Baldrige program has had a tangible impact on the success of thousands of organizations worldwide and our nation’s economy, and the winners announced today will undoubtedly continue that legacy and serve as role models for their peers in the health care and education sectors.” The Baldrige judges also recognize best practices in one or more of the Baldrige Criteria categories by organizations that are candidates for the award but are not selected as a winner. Another one of those winners was a Texas hospital. This year, the judges chose to honor two health care organizations for their best practices in the leadership criterion: • Duke University Hospital, Durham, N.C. • Hill Country Memorial, Fredericksburg The 2013 Baldrige Award recipients were selected from a field of 22 applicants.