Businesses should be alert about robocall scams

BrevAll Technologies, a managed technology services provider (MTSP), announced recently a campaign to alert small to mid-sized businesses (SMBs) about robocall scams and to educate them on organizational best practices to protect sensitive information.

BrevAll Technologies Inc. is a 31-year-old, North Richland Hills-based technology firm focused on cybersecurity, dark web monitoring, managed IT services and Voice over IP cloud solutions.

Robocalls use an automated computer dialer to deliver a pre-recorded message aimed at engaging the recipient of the call.

In some cases, robocalls simply call from an anonymous number or utilize Caller ID “spoofing” to misdirect the person on the other end and only ring once, the company said in a news release.

- FWBP Digital Partners -

The scammer’s main goal is to get the target to call back and then to connect that person to services that rack up charges through the phone account. Scammers aim to achieve this by leaving messages about unclaimed lottery winnings, fraudulent credit card notices, social security/Medicare accounts, adult phone services and more.

In each case, these scams can result in exorbitant charges while compromising a company’s security, the news release said.

Robocalls have become a widespread misuse of technology and business owners need to be aware of how to handle this growing challenge, said Paul Enloe, CEO of BrevAll Technologies.

“Virtually every business we’ve encountered has received an onslaught of robocalls,” Enloe said. “It’s critically important that your employees are not fooled and avoid giving out company or customer information.”

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Most business owners take the first step and block the number, but this usually doesn’t work as a tactic because all a scammer has to do is generate a new fraudulent number. After repeated attacks, you may seem tempted to call back and address the scammer directly, but this puts you and your business at even more risk, BrevAll Technologies says.

By calling back, it signals to robocallers that a phone number is live” which leads to even more calls. Additionally, any time spent on the phone with an international scammer could result in costly charges – even if the scammer is unable to extract sensitive information by impersonating a government agency or other authority figure. This is the biggest concern for business owners, because their organizations can potentially be breached with a single phone call.

BrevAll Technologies has compiled a handful of best practices which SMBs should implement immediately to protect their organizations.

• Make sure employees use Caller ID and ignore calls from suspicious sources.

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• Make it company policy to never return any of suspicious calls under any circumstance and to educate employees on this threat ahead of time.

• Remind employees that they should never disclose sensitive information such as credit card numbers or customer data over the phone unless they are absolutely positive that they have verified the identity of the person on the other end.

“Scammers will often request that people send payment via gift cards, so it’s important to recognize that no government agencies, lottery companies or credit card companies accept gift cards as an acceptable form of payment,” Enloe said.

• If a business owner wants to take things even further and they don’t do business internationally, they can call their phone provider and ask them to block all international calls to eliminate the threat at the root.

“At BrevAll Technologies, we train the employees of our customers to be cautious about robocalls, and to educate them on the potential dangers of giving into them for even a few moments,” Enloe said. “It’s our duty to help protect the companies we serve.”

– FWBP Staff