55.5 F
Fort Worth
Friday, November 27, 2020
Transportation Thousands of drivers overcharged at DFW airport

Thousands of drivers overcharged at DFW airport

Other News

Exxon’s oil slick

Exxon Mobil is slashing its capital spending budget for 2020 by 30% due to weak demand caused by the COVID-19 pandemic and a market...

Folk music’s Mark Twain: 7 Essential tracks from John Prine,

NEW YORK (AP) โ€” Some people, the songs just come out of them. For nearly half a century, they tumbled out of John Prine...

Tarrant County records another COVID-19 death

Tarrant County Public Health (TCPH) on Wednesday, April 8 reported that a resident of Euless has died as the result of the COVID-19 virus....

Tradition stymied: A year unlike any since WWII for Augusta

The Masters is so intertwined with Augusta, they added an extra day to spring break.You see, the first full week of April isn't just...
Robert Francis
Robert is a Fort Worth native and longtime editor of the Fort Worth Business Press. He is a former president of the local Society of Professional Journalists and was a freelancer for a variety of newspapers, weeklies and magazines, including American Way, BrandWeek and InformatonWeek. A graduate of TCU, Robert has held a variety of writing and editing positions at publications such as the Grand Prairie Daily News and InfoWorld. He is also a musician and playwright.

GRAPEVINE, Texas (AP) โ€” Thousands of drivers leaving Dallas-Fort Worth International Airport have been overcharged due to technical errors during the first two weeks of a new $56 million parking control system.

Airport officials say some problems involved scanners not properly reading toll tags, leading to overcharges when wrong times for entry or exit are recorded.

The airport says all overcharges will be reimbursed within 10 business days.

“We are very apologetic for the whole thing,” airport spokesman David Magana said Thursday. As many as 300 to 400 drivers have called the airport daily to complain about billing errors.

Beginning Sept. 4, an upgraded payment system automatically registered vehicles driving in and out of the airport complex. Drivers can process their own transactions with a North Texas Toll Authority TollTag or a credit card as they exit.

Some drivers complained about being charged for parking times after they had already left the airport.

Dallas resident Bill Woster received a $108 airport parking bill on his TollTag account after spending about 10 minutes at the airport to drop off a friend.

“I was shocked,” Woster said.

Officials believe he’d briefly been at the airport a week earlier and the new system failed to read his TollTag when he exited, so when he returned days later, the system calculated the charge as if he never left.

“How many people didn’t look at their toll charges every time,” Woster said.

Airport officials are also going through records to catch any billing mistakes.

“We’re a customer-service business,” Magana said. “You shouldn’t treat your customers that way, and we certainly never meant to treat them that way. It’s a mistake and we’re fixing it.”

___

Online:

http://www.dfwairport.com/


close






Oh hi there ๐Ÿ‘‹
Itโ€™s nice to meet you.

Sign up to receive awesome content in your inbox.

We donโ€™t spam! Read our privacy policy for more info.

Latest News

GM to recall 7M vehicles globally to replace Takata air bags

DETROIT (AP) โ€” General Motors will recall about 7 million big pickup trucks and SUVs worldwide to replace potentially dangerous Takata air bag inflators. The...

New law seeks additional fees on electric vehicles. Here’s how many EVs are in Fort Worth and how much it can cost

A Texan lawmaker is attempting to levy additional fees on electric vehicles (EV) that could cost North Texas EV drivers collectively more than $2.5...

GM: New batteries cut electric car costs, increase range

DETROIT (AP) โ€” General Motors says a pending breakthrough in battery chemistry will cut the price of its electric vehicles so they equal those...

More than eight years in, Texas high-speed rail company still lacks permits to build Dallas-to-Houston route

By Juan Pablo Garnham, The Texas Tribune Nov. 17, 2020 "More than eight years in, Texas high-speed rail company still lacks permits to build Dallas-to-Houston...

Tarrant County offered free rides to the polls and voters hopped on board

In a year of record voter turnout, there were more than 5,800 trips to the polls under a program funded by Tarrant County.The Tarrant...