Friday, September 17, 2021
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TxDOT to revamp TxTag customer service, website

🕐 1 min read

AUSTIN, Texas (AP) — The Texas Department of Transportation is shutting down its toll tag customer service and website Friday for a thorough upgrade to debut next week.

A TxDOT (tex-dot) statement says the new and improved TxTag (tex-tag) customer services are to launch Wednesday, with a website that offers live chat support and a new mobile website that allows account management on the go. Billing statements are being redesigned, and text-message alerts will be offered.

A new automated phone system will allow payments, account updates and other services by phone. More automatic pay options will be offered, and reactivation fees will be eliminated.

 

 

Robert Francis
Robert is a Fort Worth native and longtime editor of the Fort Worth Business Press. He is a former president of the local Society of Professional Journalists and was a freelancer for a variety of newspapers, weeklies and magazines, including American Way, BrandWeek and InformatonWeek. A graduate of TCU, Robert has held a variety of writing and editing positions at publications such as the Grand Prairie Daily News and InfoWorld. He is also a musician and playwright.

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